Privacy Policy

Valore Estates is committed to protecting your privacy and personal information. We collect and process personal data where necessary to provide our sales, lettings, and property services, respond to enquiries, meet our legal obligations, and communicate with our clients and customers. Personal information is handled securely and will only be shared with relevant third parties where necessary or legally required. You have rights regarding your personal information under UK data protection legislation. For any privacy-related enquiries, please contact us at info@valoreproperty.co.uk.

Cookie Policy

Our website uses cookies and similar technologies to ensure the website functions correctly, understand how visitors use our website, and improve the user experience. Where required, non-essential cookies will only be used with your consent. You can manage or withdraw your cookie preferences at any time through our cookie settings panel.

Website Terms & Conditions

The information provided on this website is for general information purposes only. While Valore Estates takes reasonable care to ensure information is accurate and up to date, property details, prices, availability, measurements, photographs, and other information may be subject to change and should be independently verified. Nothing on this website constitutes legal, financial, or mortgage advice. Use of this website is subject to these terms and applicable law.

Complaints Handling Procedure

Valore Estates is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please contact info@valoreproperty.co.uk. We will investigate your concerns in accordance with our internal complaints procedure. If your complaint cannot be resolved through our internal process, you may be entitled to refer the matter to The Property Ombudsman for an independent review.

Lettings Fees & Permitted Payments

Valore Estates is committed to being transparent about the fees and charges associated with our lettings services. Details of our landlord fees and any payments that may lawfully be required from tenants are available below. All tenant payments are handled strictly in accordance with the Tenant Fees Act 2019 and applicable UK legislation.

Standard Tenancy Deposits

• Long-Let Tenancy (Rent under £50,000 PA): Equivalent to 5 weeks' rent.

• Long-Let Tenancy (Rent £50,000+ PA): Equivalent to 6 weeks' rent.

• Short-Let Tenancy: £700 or equivalent to 1 week's rent (whichever is greater).

Permitted Tenant Fees & Default Charges

• Tenancy Changes: Contract variation, novation, amendment, or change of occupant at the tenant’s request within an existing tenancy — £50 (inc. VAT).

• Late Rent Interest: Default fee of interest on late rent if rent is more than 14 days overdue — 3% above the Bank of England base rate.

• Lost Keys / Security Devices: Default fee for lost keys or other respective security devices — Actual cost of replacement.

Non-Assured Shorthold Tenancies (ASTs) & Non-Licences

• Tenant Fee: £250 per person (Inc. VAT).

This is a fixed-cost fee that covers administrative works depending on individual circumstances, including viewings, negotiating the tenancy, verifying references, undertaking Right to Rent checks, and drawing up contracts. It is charged per individual—not per tenancy. The charge will not exceed £250 inc. VAT per individual and applies only to the first four individuals entering into the tenancy.

Client Money Protection (CMP)

Valore Estates is a proud member of Propertymark. Client money held by us in connection with our lettings and property management activities is fully protected through our membership of an approved Client Money Protection scheme.

Independent Redress

Valore Estates is a member of The Property Ombudsman (TPO), providing our customers with access to an independent, government-approved redress service where a complaint cannot be resolved through our internal complaints procedure.

Modern Slavery & Human Trafficking Statement

Valore Estates is committed to conducting business responsibly and ethically and has a zero-tolerance approach to modern slavery and human trafficking. We expect the same high standards from our employees, contractors, suppliers, and business partners, and are committed to identifying and reducing the risk of modern slavery within our operations and supply chain.